Customer Reviews

EDITED. Editing my review because Mathilde addressed the issues that I had. Where I initially noted that customer service was great, I would say it ended great too. Mathilde is the real deal. I appreciate her working with me and would order another watch in the future from Finchley.

I really started off hopeful as customer service was initially great. I requested photos of the inside of the watch and they were sent promptly, along with a note that she had noticed the strap needed to be replaced so one would be ordered and included if the watch was purchased. I thought this was great and had received similar service with a reputable watch seller - buying a vintage watch where they replaced the strap before sending it out. So I was impressed initially.

I purchased the watch and received an email that she was waiting on the new strap and would then ship out. This was no problem which I noted, as I appreciated the new strap.

I received the watch and the strap was the same as shown. I tried to put the watch on and it immediately broke. I compared with the listing and it was absolutely the same strap and definitely broke with age. Also, the watch (mechanical) isn’t working despite the listing saying it does and the FAQs on the website saying they make sure the watches work and put in the listing if they aren’t working.

I took the watch to my local watch mechanic who is fantastic and he said it’s so dirty inside that it can’t work and now I’m paying an extra $200 to get it fixed. On top of that, I need a strap that was already promised to me multiple times. I feel like this was a bait and switch but am sincerely hoping it was just a rare oversight.

I emailed Mathilde but haven’t heard back and it has been days now. Really disappointed with this situation, I thought I had found another good source of vintage watches, which I love.

Beautiful, as described, and quickly became my go-to watch for every day and up-scale outfits alike. Have never been disappointed by a purchase from Finchley. Honest, fast shipping, and neat packaging. Thank you!

So gorgeous and happy with the watch! It's a little smaller than I expected but in great condition and the shipping was really fast. I'm very happy with my purchase and experience :)

Beautiful watch and great vintage collection!

Beautiful little watch for my petite daughters tiny wrist!

The ring watch is truly stunning!

Perfect, exactly what I was looking for. Seller very friendly and helpful.

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Watch arrived earlier than expected. Quality was exactly how it was described. Perfect.

Very beautiful and delicate watch.

So pleased with the watch, looks as be if I've just bought it from inside a store !
No scratches or marks whatsoever. It's to eventually replace a Seiko which is over 25years old as it's beginning to get worn out. So really, really pleased !
Great price & service, together with fast delivery, cannot fault anything !
Certainly recommend this seller, many thanks x

My wrist watch came intact. It was also exactly as Mathilde described. She also responded to all of my messages while I was waiting for the wrist watch to be delivered.

Beautiful dainty watch, excellent communication and very fast shipping - great job, many thanks!

The watch came in great condition and arrived on time. Super cute!

As described. Beautiful functional watch.

The watch is beautiful and looks just like the listing.

Good quality
Match the description
Meeting my expectations

Love it! Would absolutely buy from this shop again. Thank you so much

Love this watch! Exactly as described.

Everything was as expected thanks

exactly as pictured and shipped very well

Lovely product, would recommend it!

I am satisfied with my shopping

Super fast shipping and the watch is stunning!

Smooth experience through and through ,accurate pictures and with the amount of unique pieces that they have available i will definitely be coming back . Thank you , i love it!