FAQs

Are your watches authentic?

Yes — all watches sold in our shop are 100% authentic vintage pieces. Some come with original certificates and boxes, others do not, but they are all genuine. We carefully source our timepieces from trusted auction houses and long-term, reputable suppliers. We never sell fakes or replicas.

Are your watches in working condition?

Absolutely. Every watch is inspected and tested before shipment to ensure it is keeping time accurately.

Quartz watches will have a working battery when shipped. If the battery runs out in transit (rare, but possible), it will need replacing — something typically required every two years.

Mechanical watches are monitored for accuracy; they may gain or lose up to 1-2 minutes a day, which is normal for vintage mechanical movements. Any known issues are always detailed in the product listing.

How do I wind a mechanical watch?

If your watch is mechanical (manual), this will be noted in the listing. To keep it running:

Turn the crown (the small knob on the side) clockwise about 20 times.
Stop when you feel resistance — overwinding can damage the mechanism.
To set the time, gently pull the crown out and turn the hands.
For daily use, wind the watch at the same time each morning. If worn occasionally, wind it just before putting it on.

Do your watches come with a warranty?

Due to the age and vintage nature of our watches, we do not offer warranties. That said, every piece is thoroughly checked and described to the best of our ability. If a watch arrives damaged or not as described, please contact us — we’ll always do our best to help.

What is your return policy?

All sales are final unless the watch is faulty or significantly not as described. We encourage you to read each listing carefully and message us with questions before purchasing.

If a return is approved:

The watch must be returned in its original condition.
The buyer is responsible for return shipping.

How long will it take to receive my order?

We usually dispatch orders within 1–2 business days. You'll receive a tracking link by email once your watch is on the way.

Estimated delivery times:

UK: 1–4 business days via Royal Mail
International: 3–10 business days depending on customs and courier (Royal Mail for most orders, or UPS/DHL for Cartier and some higher-value items)

Do you ship internationally?

Yes! We offer free worldwide shipping from the UK. We use Royal Mail for most orders, and UPS/DHL for select high-value items.

Will I have to pay customs or import taxes?

If you’re ordering from outside the UK, you may be charged customs duties, VAT, or import taxes by your local authorities.

If your parcel is returned due to unpaid customs, we can resend it once a new shipping fee is covered.

Can I resize the bracelet or change the strap?

Yes — we’re happy to help resize a metal bracelet or change the strap if you contact us before placing your order. We can also advise on sizing or recommend compatible options.

Are the watches serviced or refurbished?

All our watches are cleaned and functionally tested. Minor refurbishments may be carried out to improve wearability, but we aim to preserve the vintage charm, character, and patina of each piece. Condition details are always provided in the listing.

Do you offer repairs?

We don’t currently offer repairs or servicing in-house, but we’re happy to refer you to trusted vintage watch specialists if needed.

My package was returned to you — what now?

If a parcel is returned due to an incomplete or incorrect address, or if it is unclaimed, we’ll contact you to arrange redelivery. A shipping fee will apply.

Please double-check your address before placing an order to avoid delays.

Do you take special requests?

Yes! Whether you need special gift wrapping, a faster shipping option, or help sourcing a particular watch, feel free to reach out before placing your order. We’ll do our best to accommodate you.

Can I contact you with more questions?

Of course — we love hearing from you. You can message us through our contact form or use the chat icon in the bottom right corner of the site. We aim to reply within 1 business day.

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